Rita J Cdg

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I've been being charged for peacock.

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Peacock TV - I've been being charged for peacock.

I've been paying for Peacock for the past two months and I still cannot get access to Peacock. It keeps saying that I owe $7.99 and I've been paying it, but I still have not been getting to. I need a refund.

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Loss:
$17

Preferred solution: Full refund

Resolved
Robert J Mcq

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Resolved: Unable to provide c/s to utilize live streaming tech issue

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Peacock TV - Unable to provide c/s to utilize live streaming tech issue
Peacock TV - Unable to provide c/s to utilize live streaming tech issue - Image 2
Updated by user Aug 14, 2024

Company fixed the issue and I have been provided with apology. apple customer service removed charge from credit card. Peacock offered absolutely no response what so ever

Original review Jul 30, 2024

Solve my problem. I have already purchased a streaming service, however, I am unable to use it due to some sort of technical issue.

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Loss:
$9
Cons:
  • No customer service period

User's recommendation: absolutely not

1 comment
Guest

Apologies are words. Words are cheap.

I don't even want to hear it. Just give me what I paid for and leave me alone otherwise. I'm insulted by cheap meaningless verbal *** like "apologies" when that isn't what I ordered. Mealy mouthed professional phone voices are BS and I can't accept apologies from someone who had nothing to do with the problem.

That's cheap, meaningless PR from the sales group.

Compounds the issue. Now they're lying in addition to non performing.

Rose D Bak

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You charged me twice & then shut off my peacock

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Peacock TV - You charged me twice & then shut off my peacock
Peacock TV - You charged me twice & then shut off my peacock - Image 2

You keep taking money out of my bank account & have me shut off. You are ripping people off doing this. This is the second time you have *** me out of my money

As you can see in the pictures below you charged me twice & I still have now peacock

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Loss:
$36
Pros:
  • There are no pros
Cons:
  • You keep taking my money but not turing on my peacock

Preferred solution: I want my peacock trined on. I payed for it twice this month

Devota Ule
map-marker Centreville, Virginia

Premium account is stating “Something went wrong” and I can’t watch shows!!!

Peacock TV - Premium account is stating “Something went wrong” and I can’t watch shows!!!

We pay for Peacock Premium and for the last few days we cant watch any shows on it. We get an error message (see photo attached). I cannot get anyone to help me and its very frustrating!!!

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User's recommendation: Answer the Customer Service phone!!

Bashiru R Mqm

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Verified Reviewer

My peacock isn't work and i paid fot it.

Peacock TV - My peacock isn't work and i paid fot it.

My peacock isn't working and I paid for it. Whenever I try to log in, it says my current subscription will begin on Oct 1.

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Preferred solution: Deliver product or service ordered

Brian S Crw

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| map-marker Burlington, Iowa

I did not open account but I'm getting charged for it

Peacock TV - I did not open account but I'm getting charged for it

For some reason I've been getting charged for an account that I don't own. I don't have peacock and have never purchased it. I just want it taken care of and not keep charging my bank card.

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Lorinna M

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Billing issues and accounts

Peacock TV - Billing issues and accounts

Refund to American Express card. Cancel and stop billing me.

I called about this issue last month to cancel and stop double billing me. I no longer want the subscription.

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Loss:
$14
Pros:
  • Issues
Cons:
  • Issues

Preferred solution: Full refund

User's recommendation: STOP double billing me. I cancelled this service last month. Refund me 6.79 and additional 6.79 and cancel subscriptions.

Resolved
Shawnee Wqw

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| map-marker Northfield, Illinois

Resolved: Need to cancel my subscription and get a new subscription

Peacock TV - Need to cancel my subscription and get a new subscription

No one answered my call. I need to cancel my subscription and get a new subscription. I called and no answered

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User's recommendation: Not good service

Bashiru R Mqm

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| map-marker Virginia Beach, Virginia

My peacock isn’t working

Peacock TV - My peacock isn’t working

My peacock isnt working and I paid for it whenever I log in it always says My new subscription will begin when my current subscription expires.

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Resolved
Hadley H Ben

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Resolved: Forced to buy another month of streaming - just purchased the service 2 days ago

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Updated by user Oct 19, 2024

Company fixed the issue and I have been provided with apology. cred card was updated. the charge went through

Original review Oct 04, 2024

Give me a refund of the $7.99 I was charged last night (10/03). I just purchased a $13.99 package two days ago.

But, I was forced to buy another month so that I could watch a series that I paid $13.99 for two days ago. Give me a refund of $7.99.

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Loss:
$8

Preferred solution: Full refund

Barbara R Mvi

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Can't get into the programs. My bill is fully paid

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Help me without charging me to get what I've paid for. Can't reach a live person to.find out why my peacock is not available The bill was paid on time and unable to any help.

I decided to cancel and they have the nerve to charge me to do this. I.just want to get peacock that I paid for

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Loss:
$9
Pros:
  • Need this channel to get soap opera
Cons:
  • Issue is with peacock why do i have tonl pay to talk to a live person to work this out

Preferred solution: Help so I can get peacock that looks I've paid for or a reason for why it isn't working

User's recommendation: Be aware that if you ever have a problem, you'll have to pay for help I got to one live person and he hung up on me

Sharon B Qew

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Verified Reviewer
| map-marker Jacksonville, Florida

You can’t talk to Peacock they don’t listen they pass the buck

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I think you need to start listening to what people are telling you and I probably not the only one because I had a friend that was down down the hall for me and shes having the same problems paid for her TV paid for Peacock and it didnt go through, but they took her payment Im not gonna be that much people take my payment and get my peacock because you know what were older were seniors and we dont get that much much money coming in. I cant afford to lose it so either turn my peacock on and I think you owe me about a month or Im gonna get a hold of friends and Im gonna post my stuff on Facebook and Ill go through the Internet and I bet theyll be a lot of people but especially seniors that wont take you guys anymore at this time.

If you wanna know my name is Sharon Butcher. My phone number is 850-899-****.

My address is 24 Harrison Ave. apartment 913 Panama City, FL 32401 thats all

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Gayle R Vge

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Cant connect. Cannot speak to a person

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Peacock TV - Cant connect. Cannot speak to a person

The bot is ridiculous. The live agent is worse. I paid for this subscription on September twenty-first and still cannot get into the account...

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Loss:
$14
Pros:
  • Shows
Cons:
  • Every time you go into the app you have to pay all over again which is ridiculous

Preferred solution: The service to WORK

User's recommendation: Dont do it

Latonda E

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| map-marker Griffin, Georgia

My bill is paid for til Oct 14 y is it saying get a plan

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Peacock TV - My bill is paid for til Oct 14 y is it saying get a plan

Put my peacock back on its been paid for, how am I paying twice a month , its like yall are charging me two times in a month

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Monice Dkw

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| map-marker New London, Minnesota

Discontinue service

Peacock TV - Discontinue service

Do not use. No number to call.

Forgot information on our account. +×÷=/_<>[]!@$$%^&*()-'':;×=/]$)"

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