Peacock TV Reviews
Peacock TV Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Peacock TV reviews show a 1.6 star rating from 7,427 customers with 8% likely to recommend; consumers are mostly dissatisfied, citing access, login, ads, and high price.
Key Takeaways for Future Customers
- Expect limited live support; automated chat often cited as unhelpful.
- Monitor billing and refunds closely for unauthorized charges and subscription errors.
- Content and shows get praise but weigh against service and membership support risks.
Negative Feedback / Risk Areas
- Frequent customer complaints about billing, refunds, and repeated charges.
- Many report no way to reach a live person and poor customer service.
- Login, streaming access, ad-free failures, and cancellation problems.
Positive Feedback
Some users note good shows and occasional successful support interactions.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Peacock TV reviews show a 1.6 star rating from 7,427 customers with 8% likely to recommend; consumers are mostly dissatisfied, citing access, login, ads, and high price.
Key Takeaways for Future Customers
- Expect limited live support; automated chat often cited as unhelpful.
- Monitor billing and refunds closely for unauthorized charges and subscription errors.
- Content and shows get praise but weigh against service and membership support risks.
Negative Feedback / Risk Areas
- Frequent customer complaints about billing, refunds, and repeated charges.
- Many report no way to reach a live person and poor customer service.
- Login, streaming access, ad-free failures, and cancellation problems.
Positive Feedback
Some users note good shows and occasional successful support interactions.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Need to be able to speak to representatives without having to go through all the hassle
Didn't get issue resolved because too much hassle to have to send card information. Should be able to call 800 # with no hassle
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Barrington, New Hampshire
Customer Service
- - Lost access to an old email and was double charged $10.99 for over a year; live chat forced cancellation via Apple and it was canceled after 1h31m.
After losing access to an old email and being double charged monthly $10.99 for over a year attempted to contact cs to cancel the additional account. Unfortunately only allowed through live chat the rep continued to tell me I had to cancel it through Apple???
It took me an hour and 31 minutes to describe in great detail instructions on how to do her job and attempting to convince her to unlock my ability to attach proof providing screenshots of the company she is working for website showing the monthly subscription prices, my 14 mos bank statements and of my phones subscription setting containing no apple subscription she finally canceled it. Horrible horrible customer service.
Never experienced such incompetence before in my life. That in my opinion needs attention.
- Great streaming platform
- Customer service and live events in english
Preferred solution: Full refund
User's recommendation: Customer service Access that is not live chat. training
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Need a reimbursement because I canceled the contract with you guys and I got charged again
- - -Cancelled over a month ago, but charges were still collected.
- - -The amount $14.71 was taken after cancellation.
- - -Requesting refund and account closure.
Good afternoon. I had canceled over a month ago, and you guys have been trying to get in to collect the money which I have canceled.
My money went in, and you guys took my money, which was $14.71. I need that back in my account. I sent you proof of it. I need this account closed.
I did not give you guys permission to go back again after I canceled. Thank you.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Clarkton, Missouri
Being charged 2 different amounts for one account
Refund my money for both times you took out which was 16.99 on the 30 plus 10.99 on the 31 and cancel my account .
User's recommendation: Good
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI'm happy to travel upgrading, my peacock. I count
I'm having problems connecting my peacock upgrade.I would like to get somebody to call me, please.I'm dyslexic, I don't understand how to do it on the phone.It's getting confusing.I'd like to upgrade to the sixteen ninety nine a month
User's recommendation: Maybe
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New Iberia, Louisiana
Plan question
- - Charged for Peacock via Roku even with the card locked.
- - The cancellation was not honored and the charge should be disputed.
I was charged for my Peacock subscription through Roku, and the transaction shouldn't have happened because the card was locked at the time the transaction was made. I thought the subscription was canceled, but instead of the merchant canceling the subscription, they processed it anyway.
They shouldn't have, being that the card was locked, so I would like to cancel the subscription and dispute the transaction. Thanks in advance.
Preferred solution: Full refund
I'm rating you poorly no code he's sent to the pissed customer number......customer service numbers don't work and I AM NOT PAYING $,5er
No code sent from pissed customer service number. Customer service numbers don't work.
Not paying for answers that should be free to subscribers.
The computer AI person will not help. I need assistance now.
Preferred solution: To watch what I paid for
User's recommendation: Not to be a customer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMoney taken from my card but can’t watch the app
$23.52 was taken from my Chime card of $11.76 each for the premium upgrade, but the upgrade is still locked. Please send a refund.
- Great when your favorite series is streaming
- Sucks when yall steal money
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Gaithersburg, Maryland
Charging me for a subscription I don’t have
- - Charged $10.99/mo for Peacock Premium; cannot access.
- - Bank statement shows the charge; Peacock history shows two February charges.
I am being charged $10.99 a month for a peacock premium subscription which I do not have access to. When I log into my account it says I do not have a subscription yet I will insert a screenshot of my bank statement with the charge.
As you can see the payment history on peacock.com is not correct since I have inserted a screenshot of my bank statement being charged this month, and it says I was only charged twice in February. I cannot cancel my plan since it says I dont have a subscription and it wont allow me to remove my card either.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fairburn, Georgia
Troubles trying to watch after paying
- - I paid $7.99 with ads, then was asked to pay again after login.
- - After paying, the upgrade prompt blocks access and I can't watch anything.
When I first downloaded Peacock, it made me pay first so I paid the one I paid for was the $7.99 with ads and then I logged in with email everything made an account and when I click a video it shows that I have to pay or upgrade and I have already done that and it doesnt let me exit out from there and that was my first time paying monthly so I dont want my time running out and not be able to be able to watch anything, especially after paying
- Be able to watch videos
- Keep getting the screen that tells you to pay your upgrade
- Even after doing it and not being able to watch
Preferred solution: Be able to watch my movie, especially after paying and not having to deal with getting a screen that tells me to pay or a upgrade when I don’t want to
Lafayette, Louisiana
Can't watch movies every time I do it turns green
I can't watch movies every time I do the screen turns green or it says I can't watch movies or contact customer service
Preferred solution: To fix the problem why I can't watch movies
User's recommendation: Yes
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Newcomerstown, Ohio
I can’t get the help to fix my account.
Everything was working fine until I bought this new LG TV. Ive changed my email address to *** instead of *** along with an updated password and now Peacock is not working except on my old TV and possibly my iPhone.
Neither account is working on my new TV. A big yellow cat pops up saying this isnt supported.Apparently Im signed in as *** on the old TV I did finally get a phone number to call today which I shall do later.
It is ***. Im hoping thats a valid number.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Paul, Minnesota
Didn’t resolve my issue and I lost 3 days of coverage of the Tour de France trying to watch on my iphone
Says I have paid and I need to open an account which I already did. I bout the best apple/ peacock package I believe and it was charged to my bank account already
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Bonita Springs, Florida
Double billed
I first subscribed to the $10.99 option, and after three commercials in rapid succession, I opted for the $16.99 commercial-free option. Both charges are still on my CC as of 7/6. I was told the $10.99 would be removed within 10 business days.
Preferred solution: Full refund
Modesto, California
Ya cancele mi cuenta y me siguen cobrando Juan Robles porfavor que alguien me ayude gracias 510866****
Ya cancele mi cuenta y me siguen cobrando porfavor que alguien me ayude Paulo Robles 510 866****
Please $$$
User's recommendation: No los recomendaría cuando uno cancela le siguen cobrando
Tampa, Florida
Refund over took money out off my account
Only paid for an upgrade of $16.95; they took out $192. Please return my money, or I will cancel my subscription.
Preferred solution: Full refund
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I just would like to discontinue peacock screen. T v please please