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This week the number of Peacock TV customer service requests is much higher than usual.
Peacock TV

Peacock TV

www.peacocktv.com
What is your customer experience with Peacock TV?

Peacock TV Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Peacock TV has a 1.6 star rating from 6,386 reviews; 9% would recommend. Peacock TV reviews show consumers are mostly dissatisfied with billing and access.

Key Takeaways for Future Customers

  • Expect persistent billing and subscription issues; verify plan before purchase.
  • Be prepared to request a refund and escalate if charges appear unauthorized.
  • Live customer service is often unavailable; membership support may require patience.

Negative Feedback / Risk Areas

  • Frequent billing errors, double charges, and unexpected annual renewals reported.
  • Widespread refund denials and difficulty canceling subscriptions or stopping auto-pay.
  • Poor customer service access: no live agents, dropped calls, and unresolved login/email problems.

Positive Feedback

Users cite good shows and integration with some TV packages as highlights despite many Peacock TV customer complaints about support and billing.

View full overview ›

Media from reviews

Peacock TV - Billing
Peacock TV - Laneykinglena@***.comPeacock TV - A charge for $32.33 that was not authorizedPeacock TV - Charge me twicePeacock TV - Bad servicePeacock TV - Peacock gave me the wrong plan.Peacock TV - Unauthorized purchase on my card
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A Collective Complaint helps you unite consumers dealing with the same issue, such as wrong charges, unexpected fees, damaged items, or misleading promises. It goes beyond a single review by growing stronger with every signature, making it harder to ignore. Once you reach 20 supporters, we’ll send it to the company to encourage a response.

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Demarie Cvu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kansas City, Missouri

Human interaction

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Its obvious they don't care. Just want your money.

They tell me im subscribed and not subscribed. Ai failure.

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susan h Kun

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They keep saying I have an account when I don’t so then I went to cancel it again and it says it’s not my email so somebody somebody’s using my account please cancel Peacock you keep charging my tryin

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Peacock TV - They keep saying I have an account when I don’t so then I went to cancel it...

I have canceled my subscription through Xfinity. I'm not sure why you're trying to charge my credit card, but I went online to see my account, and it says I have no open account for Peacock, so it is canceled.

It is impossible to speak to a real person. Horrible.

View full review
Pros:
  • I like the shows
Cons:
  • Impossible to cancel

Preferred solution: quit trying to charge me for something I have canceled and don’t have anymore I blocked them from charging my card

User's recommendation: don’t get Peacock because it’s impossible to cancel. Every day they try to charge my card I don’t even have it on my TV anymore. I know I was never laid on my payments.

Gina B Vex

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Deceptive price offers bogus codes

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Peacock TV - Deceptive price offers bogus codes
Peacock TV - Deceptive price offers bogus codes - Image 2
Peacock TV - Deceptive price offers bogus codes - Image 3
Peacock TV - Deceptive price offers bogus codes - Image 4
Peacock TV - Deceptive price offers bogus codes - Image 5

my elderly mother had an offer for black friday price of 2.99 a month for service. when I tried helping her to get this offer I was told it was no longer available.

the rep asked for email and name first in case of getting cut off which imagine that we did get cut off. I received an email which then offered us 39.99 for a year or peacock premium. when I replied asking how to get this deal and what we needed to do I got no reply. I emailed support asking and again no reply.

so I went back to chat and after 30 minutes waiting I reached Mohammad who informed me that was a limited special and no longer valid. I said sir I was just offered this deal from ajeet an hour ago that must have been super limited. I offered to show him the email from ajeet and he disconnected me. strange I received no email after that contact.

so my 77 year old mother was very upset as she's retired and was looking forward to having it. I decided to get online last night and no exaggeration I was in queue from 730 pm until 1136 pm after getting down to 14 in line I didn't move from that position for over an hour. to my dismay I logged off and back in where I waited until 1136 pm to finally speak to or chat with sandeesh. he was polite helpful gave me the code that he promised would work and I even double checked saying all I need to do is go to site you give me enter her personal info and apply this code and it would work and all would be fine.

yes that is correct he replied. well guess what that code didn't work she's upset I wasted an entire evening trying to help her and it was all deceptive and code did not work period. they don't show a number to call it says chat or email only well that got me nowhere obviously. I screen shot every chance showing my place in queue and time involved.

in my opinion the owe me minimum wage of 15 an hour for the 5 hours total of my dealing with them.

plus her year for the original price of 2.99 a month. has anyone else had this issue?

View full review
Loss:
$75
Cons:
  • No dependable contact for customer service

Preferred solution: Price reduction

User's recommendation: buyer beware

Patty S Dxr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund owed

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Peacock TV - Refund owed
Peacock TV - Refund owed - Image 2
Peacock TV - Refund owed - Image 3
Peacock TV - Refund owed - Image 4

I canceled my Peacock subscription in October 2025. I have requested to be unsubscribed from this billing being taken out of my Capitol One Savor card ending in 3427, yet again you charged my account for October, November, December, and January.

Please refund my account for October, November, December, and January. I have attached screenshots of charges.

I have Peacock free through my Walmart app. I should not be getting charged or paying for it anymore.

View full review
Loss:
$36

Preferred solution: Full refund

Cassandra B Rrw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Can't put in password

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Peacock TV - Can't put in password

I have been trying to put in my password several times. It keeps telling me that it is not right to change it, and I did that more than once, at least 5 times.

I have a package deal with Xfinity, so they sent someone out that didn't work. I need help.

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Preferred solution: Help

User's recommendation: Can't put in password

Jaishawn Xyz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Yakima, Washington

You canceled our subscription early this morning and we have been trying to get it back ever since. You took my payment, but the streaming service still is locked and has the words upgrade.

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Peacock TV - You canceled our subscription early this morning and we have been trying to...

Pissed, you took my payment but still can't view the Olympics on Peacock. Even tried to bundle w/Atv

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Resolved
Victoria C Sps

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Arlington, Vermont

Resolved: Charged twice

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Peacock TV - Charged twice

My credit card was charged twice for the same agreement...you have no customer service number for anyone to call for help ...I still don't know how to cancel my subscription Sad

View full review
Loss:
$12
Pros:
  • Movies
Cons:
  • No customer service

Preferred solution: Full refund

User's recommendation: Canceling

Resolved
Victoria C Sps

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Arlington, Vermont

Resolved: Charged twice

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Peacock TV - Charged twice
Updated by user Feb 11, 2026

Nothing just cancelled. Nothing.

Original review Jan 26, 2026

Mad customer need help and you have no customer service . No number nothing but a AI computer person

View full review
Loss:
$12
Cons:
  • Suck

Preferred solution: Full refund

User's recommendation: Nope

Dorothy W Dwa
map-marker Kennett, Missouri

Unauthorized purchase on my card

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Peacock TV - Unauthorized purchase on my card

Unauthorized purchase was charged to my card today of 109.99. Want a refund!

Didn't authorize this transaction. Request a refund or a phone call to resolve the issue.

View full review
Loss:
$109

Preferred solution: Full refund

Brittany J Rch

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I just upgraded my account in the Steeler game is not on

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Peacock TV - I just upgraded my account in the Steeler game is not on

This is absolute *** I just upgraded my account now. I cant watch the Steeler game now.

Im fidgeting around trying to get a hold of customer service from you guys. Now I have to type 100 damn words for this message to even go through.

View full review
Angelia F Nma

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

About charging me more than 3x the amount

Peacock TV - About charging me more than 3x the amount

I need to talk to a real person about this matter. I've been paying $29.99 for Peacock, and now, all of a sudden, this month, I am being charged $109.99.

Why?

This needs to be addressed now. My # 580-352-****.

View full review

Preferred solution: Price reduction

Hesham S Lln
map-marker Detroit, Michigan

Cancel my Servis

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Peacock TV - Cancel my Servis

Please cancel my service and refund my money. Thank you very much.

The reason is that you charged my American Express card automatically without letting me know you're renewing it. That's why I need to cancel my service, and I need my money back, please, and my American Express.

View full review

User's recommendation: Don’t charge customers automatically, please

1 comment
Guest

This is exactly why I cancelled with them. They charged me $170 with no email or text in advance.

I called to cancel and they talked me into a cheaper monthly option, but after checking my bank statements today, realized that they started charging me more again two months ago! This also with no heads up, just out of the blue. If I hadn't checked my statement, I never would have known. Their excuse was that my "promotional period" ended.

Again, with no warning or heads up that they would be charging me more. Terrible business practices.

Kaevon Zln
map-marker West Point, Mississippi

My peacock account it pay but is not working

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Peacock TV - My peacock account it pay but is not working
Peacock TV - My peacock account it pay but is not working - Image 2

I pay it but is say upgrade I have pay it so I need you to fix it on your end oki need help please my tv is not connected to peacock

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User's recommendation: Yes I am a customer

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Doshie H

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Indianapolis, Indiana

Cancel in November 2025, still charged monthly since

Peacock TV - Cancel in November 2025, still charged monthly since
Peacock TV - Cancel in November 2025, still charged monthly since - Image 2

I don't understand why I'm still being charged ! This is crazy and I want my money back , I cancled my plan in November and have been charged each month since so yeah I'm preety pissed consumer!!! Please help get my money back !!!

View full review
Loss:
$43

Preferred solution: Full refund

VINCENT L Tiy
map-marker Little Rock, Arkansas

CAN'T UPDATE PAYMENT METHOD OR CHANGE PLAN KEEP GETTING A ERROR MESSAGE SAYING SOMETHING WENT WRONG

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User's recommendation: DON'T SUBSCRIBE

Mirna V Cul

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Palmdale, California

Bad service

Peacock TV - Bad service

Terrible service, they should've been prepared for the superbowl. Unable to watch the half time show.

View full review

Preferred solution: Price reduction

User's recommendation: Not worth paying

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