Janaiya Thd
map-marker Miami, Florida

Billing issues

I dont use the service I have seen where the money have been taken from my account I want the service cancel and my account refunded

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SAMENTINA A Qmc

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No access even after payment

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Peacock TV - No access even after payment
Peacock TV - No access even after payment - Image 2
Peacock TV - No access even after payment - Image 3

I subscribed to the Premium Plus plan because it allows certain movies and shows to be watched after downloading. I am about to go through a hurricane in Florida, so it's a regular occurrence for me to do this.

After I paid my $15.92, I was still told to 'Subscribe to Watch' on everything available.

It took me to the sign-in screen where it told me that 'You are not subscribed'. I want my money back because why am I playing hide and seek with customer service during a storm?

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Loss:
$16
Cons:
  • But no problem billing cards
  • Not having a more in depth ai program to resolve issues
  • Error with payment on app

Preferred solution: Full refund

User's recommendation: DO NOT GET PEACOCK!!

Tiffany W Pkz

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Payment taken but can’t watch

Peacock TV - Payment taken but can’t watch
Peacock TV - Payment taken but can’t watch - Image 2

I paid for my subscription and it's still saying that I need to subscribe. I don't know what's going on, but maybe I need my funds replaced.

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Loss:
$8

Preferred solution: Renew subscription

Anna B Sul

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Wrong phone number

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Peacock TV - Wrong phone number
Peacock TV - Wrong phone number - Image 2

I can't speak to a live person. Please help.

Thank you. I have paid for this subscription and still can't watch Bel Air on my TV.

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Preferred solution: Walking me through on to set up peacock

User's recommendation: Need to use live people

Angela E Mms

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| map-marker Glennville, Georgia

They suck

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Peacock TV - They suck
Peacock TV - They suck - Image 2

They're charging me and I can't even watch it. They won't resolve this situation. I've tried and tried to talk to them, but they don't care.

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User's recommendation: Never

Erman Fow

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| map-marker Doylestown, Pennsylvania

Problem with account

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Peacock TV - Problem with account
Peacock TV - Problem with account - Image 2

I paid for a year of Premium. I am now being told that I need to get the premium package in order to download or watch it with no ads. My subscription does not run out until June of 2025.

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User's recommendation: Don't Do It!!!

Bruce B Idu

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I have to have an account to send you a message?

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Peacock TV - I have to have an account to send you a message?
Peacock TV - I have to have an account to send you a message? - Image 2
Peacock TV - I have to have an account to send you a message? - Image 3
Peacock TV - I have to have an account to send you a message? - Image 4

I received an email from Peacock stating my subscription has ended, prompting me to renew it. However, when I try to send you an email, there is no option for it.

I can use Facebook, Twitter, Instagram and others, noting that Facebook owns them. Despite Facebook being full of scams, you don't have an icon for an email? It's rather ridiculous to me. It appears I must have an account or wait to call you about a potential scam and then proceed to send a screenshot.

I won't waste my time on this when I am already spending it.

Your lack of attention to such a minor yet essential detail as an email option is surprising, and it's rather ignorant for a major corporation to miss that. I must resort to using other social media platforms because of this oversight, which is absolutely substandard.

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Loss:
$50000
Pros:
  • I dont see any at this point even become a customer
Cons:
  • This form is limited on characters no special characters no email dont bother

Preferred solution: I I don't know why I'm bothering this form sucks. No special characters? Not enough characters to type anything. Your company is losing money

User's recommendation: Scan email. No way to email the company. But you can use Facebook Instagram which Facebook bought and if I can't contact a company without having an account then the *** with them I shouldn't even have spent this amount of time but I did it for the customers look at the email. Google allowed a fake AOL to get through to my Gmail talk about security and data privacy

Tommi Dqu

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| map-marker Pittsburgh, Pennsylvania

Over charges

Peacock TV - Over charges
Peacock TV - Over charges - Image 2

I want my money back from the second charges. You charged me twice for no reason I just want my money back for the one charge

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User's recommendation: Pay my money back?

Savanah B Nwh

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Verified Reviewer

Y'all taking money off my card and I don't even got a subscription

Peacock TV - Y'all taking money off my card and I don't even got a subscription
Peacock TV - Y'all taking money off my card and I don't even got a subscription - Image 2

I don't even know how you got my card number I do not got no account with y'all so I don't not understanding how you're taking my money

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Loss:
$9

Preferred solution: Full refund

Savanah B Nwh

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Y'all stole my money

Peacock TV - Y'all stole my money
Peacock TV - Y'all stole my money - Image 2

I feel like y'all should give me all my money back because I do not have no subscription with y'all at all how about that

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Loss:
$34

Preferred solution: Full refund

Bonita E Ftw

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I’m been charge double payments

Peacock TV - I’m been charge double payments

I've been charged two payments each month for both TVs. I would like my money back for the months I've been charged extra.

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Loss:
$100

Preferred solution: Full refund

User's recommendation: Nope

Wendall Avp

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Verified Reviewer
| map-marker Merritt Island, Florida

Elderly father was charged and he did not order

Peacock TV - Elderly father was charged and he did not order

He was unable to talk by phone to a live person! All he wants to know is how he got billed for something he didnt order,why he cant get a refund and when he was so frustrated,he thought he would add the app to his new LG smart TV and got a message this browser does not support Peacock TV

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User's recommendation: Do not sign up for Peacock

Jenne Ytf

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Verified Reviewer
| map-marker Kansas City, Missouri

Cancelation of service

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Peacock TV - Cancelation of service

I cancel long time ago and was not offered a refund , just don't like your service {{Redacted}}

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User's recommendation: Not

Media Expert Talks

Disinformation: Russian and Chinese trolls among us

Disinformation: Russian and Chinese trolls among us

Jun 16, 2022

How to know what’s fake on social media? In this video, Prof. Darren Linvill from Clemson University Media Forensics Hub explains how disinformation works, common tactics of political propaganda, the role of trolls, hashtags, and how to spot fake news.

Prof. Darren Linvill
Prof. Darren Linvill

Darren Linvill investigates data messaging and context accompanied by inauthentic behavior on social media networks. He also examines misinformation and disinformation in the rising field of social media forensics and data monitoring.

Jim C Piq

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Verified Reviewer

Billing error. Veterans disc ok’d but not applid

Peacock TV - Billing error. Veterans disc ok’d but not applid

I was not billed $2.99 as I should have been. I was charged $7.99.

The receipt from PEACOCK shows $2.99. The payment taken was $7.99. I am unable to contact PEACOCK. I rate their customer service zero.

I will cancel if it is not resolved.

$2.99 was their offer with verification. Please fix it.

View full review
Loss:
$5
Pros:
  • Seems good
Cons:
  • Cannot bill correctly

Preferred solution: Price reduction

User's recommendation: Avoid peacock ??

Beatrice M Eoi

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Verified Reviewer

Being charged twicedifferr

Peacock TV - Being charged twicedifferr

The company could keep better records of payments for starters. The company could also answer their phones. The company could have a direct line for customer service.

Beatrice Morgan

differ312@***.com

View full review
Loss:
$25
Pros:
  • Peacock has a good line up of shows for all ages

Preferred solution: Price reduction

Moshay M

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Can’t reach a person with my issues

Peacock TV - Can’t reach a person with my issues
Peacock TV - Can’t reach a person with my issues - Image 2
Peacock TV - Can’t reach a person with my issues - Image 3

I applied for a trial but was charged $7.99 for premium. When I sign in, it states that I only have a free, limited version and requests that I upgrade to premium. Please either refund me or release my premium for the month.

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Loss:
$8

Preferred solution: Deliver product or service ordered

User's recommendation: We need to be able to speak with a real person

1 comment
Guest

For $8 you expect them to pick up a telephone and listen to you whine ? You want the job ?

I don't.

If something is annoying, exorcise it from your life. Works for me.

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