Peacock TV
Peacock TV Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Peacock TV reviews show a 1.6 star rating from 7258 customers, 8% would recommend, and 84% unfavorable; consumers are mostly dissatisfied and 51% say customer service should improve while 42% won’t reuse the service.
Key Takeaways for Future Customers
- Expect subscription and membership confusion when managing accounts.
- Prepare for technical access issues on smart TVs.
- Be ready to escalate billing problems if charged incorrectly.
Negative Feedback / Risk Areas
- Frequent customer complaints about double billing and unclear charges.
- Many request refunds and report cancellation difficulties.
- Poor customer service and hard-to-reach live support.
- Price level considered high by reviewers.
Positive Feedback
Some reviewers praise the content and specific shows available on Peacock TV.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Peacock TV reviews show a 1.6 star rating from 7258 customers, 8% would recommend, and 84% unfavorable; consumers are mostly dissatisfied and 51% say customer service should improve while 42% won’t reuse the service.
Key Takeaways for Future Customers
- Expect subscription and membership confusion when managing accounts.
- Prepare for technical access issues on smart TVs.
- Be ready to escalate billing problems if charged incorrectly.
Negative Feedback / Risk Areas
- Frequent customer complaints about double billing and unclear charges.
- Many request refunds and report cancellation difficulties.
- Poor customer service and hard-to-reach live support.
- Price level considered high by reviewers.
Positive Feedback
Some reviewers praise the content and specific shows available on Peacock TV.
Media from reviews
Cincinnati, Ohio
Cancel a duplicate subscription
It looked like I had two subscriptions. One I was paying for and one through Spectrum.
I gave up trying to reach Peacock because I could never get through. If I do have two subscriptions I want to cancel the one I am being charged for.
User's recommendation: Better availability to customers.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Barrington, New Hampshire
Customer Service
- - Lost access to an old email and was double charged $10.99 for over a year; live chat forced cancellation via Apple and it was canceled after 1h31m.
After losing access to an old email and being double charged monthly $10.99 for over a year attempted to contact cs to cancel the additional account. Unfortunately only allowed through live chat the rep continued to tell me I had to cancel it through Apple???
It took me an hour and 31 minutes to describe in great detail instructions on how to do her job and attempting to convince her to unlock my ability to attach proof providing screenshots of the company she is working for website showing the monthly subscription prices, my 14 mos bank statements and of my phones subscription setting containing no apple subscription she finally canceled it. Horrible horrible customer service.
Never experienced such incompetence before in my life. That in my opinion needs attention.
- Great streaming platform
- Customer service and live events in english
Preferred solution: Full refund
User's recommendation: Customer service Access that is not live chat. training
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New Iberia, Louisiana
Plan question
- - Charged for Peacock via Roku even with the card locked.
- - The cancellation was not honored and the charge should be disputed.
I was charged for my Peacock subscription through Roku, and the transaction shouldn't have happened because the card was locked at the time the transaction was made. I thought the subscription was canceled, but instead of the merchant canceling the subscription, they processed it anyway.
They shouldn't have, being that the card was locked, so I would like to cancel the subscription and dispute the transaction. Thanks in advance.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMoney taken from my card but can’t watch the app
$23.52 was taken from my Chime card of $11.76 each for the premium upgrade, but the upgrade is still locked. Please send a refund.
- Great when your favorite series is streaming
- Sucks when yall steal money
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Gaithersburg, Maryland
Charging me for a subscription I don’t have
- - Charged $10.99/mo for Peacock Premium; cannot access.
- - Bank statement shows the charge; Peacock history shows two February charges.
I am being charged $10.99 a month for a peacock premium subscription which I do not have access to. When I log into my account it says I do not have a subscription yet I will insert a screenshot of my bank statement with the charge.
As you can see the payment history on peacock.com is not correct since I have inserted a screenshot of my bank statement being charged this month, and it says I was only charged twice in February. I cannot cancel my plan since it says I dont have a subscription and it wont allow me to remove my card either.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fairburn, Georgia
Troubles trying to watch after paying
- - I paid $7.99 with ads, then was asked to pay again after login.
- - After paying, the upgrade prompt blocks access and I can't watch anything.
When I first downloaded Peacock, it made me pay first so I paid the one I paid for was the $7.99 with ads and then I logged in with email everything made an account and when I click a video it shows that I have to pay or upgrade and I have already done that and it doesnt let me exit out from there and that was my first time paying monthly so I dont want my time running out and not be able to be able to watch anything, especially after paying
- Be able to watch videos
- Keep getting the screen that tells you to pay your upgrade
- Even after doing it and not being able to watch
Preferred solution: Be able to watch my movie, especially after paying and not having to deal with getting a screen that tells me to pay or a upgrade when I don’t want to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Newcomerstown, Ohio
I can’t get the help to fix my account.
Everything was working fine until I bought this new LG TV. Ive changed my email address to *** instead of *** along with an updated password and now Peacock is not working except on my old TV and possibly my iPhone.
Neither account is working on my new TV. A big yellow cat pops up saying this isnt supported.Apparently Im signed in as *** on the old TV I did finally get a phone number to call today which I shall do later.
It is ***. Im hoping thats a valid number.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Paul, Minnesota
Didn’t resolve my issue and I lost 3 days of coverage of the Tour de France trying to watch on my iphone
Says I have paid and I need to open an account which I already did. I bout the best apple/ peacock package I believe and it was charged to my bank account already
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
Hice mi suscripción pero no me deja acceder pero el pago si fue recibido
No puedo acceder a ver los partidos del mundial, pero mi pago sí fue procesado. Me dice que mi correo electrónico no existe.
Preferred solution: Me gustaría recibir el servicio que están vendiendo
Riverside, California
You are swimming Peacock on too many devices at the same time to watch your please stop streaming on other devices.
- - Peacock blocks streams on too many devices.
- - Why pay monthly if login is blocked?
- - Primary holder was signed out; service unreliability affects bets.
You are streaming Peacock on too many devices at the same time. Please stop streaming on other devices.
Why is this an issue if I'm paying a monthly fee for this account?
I am trying to watch the FIFA World Cup and it signed me out, and I'm the primary holder.
I have money involved in this game that I am betting on, and this is causing an issue.
The fact that I have to deal with this, knowing that I pay for this monthly to be able to log in and watch TV on this app is unreliable.
Preferred solution: Hello good afternoon This issue should get resolve in this function. I shouldn’t have to worry about this.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI don't understand Spanish
Change Spanish Language to English on my Peacock TV on phone to watch world cup soccer in English please. I am not enjoying coz i dnt understand Spanish commentary
Preferred solution: Change language from Spanish to English for me on Word cup soccer matches
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerChange the channel to English instead of espanol…! Thanks
I'm trying to change the channel language to English, but it doesn't work. It's just Español, so I need help to change the language to English! Thanks, though.
Preferred solution: I would love to be able to watch a World Cup with English Channel
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Meadville, Pennsylvania
I do not have an account. But I have been getting charged for over a year
I canceled my subscription about a year ago, but I am still paying for it. I would like my money back. I have bank statements that go back a ways that show I'm still paying for it.
Preferred solution: Full refund
Media Expert Talks
Disinformation: Russian and Chinese trolls among us
How to know what’s fake on social media? In this video, Prof. Darren Linvill from Clemson University Media Forensics Hub explains how disinformation works, common tactics of political propaganda, the role of trolls, hashtags, and how to spot fake news.
Darren Linvill investigates data messaging and context accompanied by inauthentic behavior on social media networks. He also examines misinformation and disinformation in the rising field of social media forensics and data monitoring.
Lafayette, Louisiana
My bill is very , very high
I need an explanation of why my bill is too high. I was expecting to pay $10.99 a month or $90.00 a year, but my bill came to $184.65. I don't know if the company is charging for 2 years of service or what.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe charge for plus plan ,in i can't watch anything on my tv
The charge for plus plan ,in i can't watch anything on my tv ,i was paying to watch the world cup, i want to you resolve so plus helping me
- Please
Preferred solution: Resolve the problem , The charge for plus plan ,in i can't watch anything on my tv
User's recommendation: The charge for plus plan ,in i can't watch anything on my tv
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Stockton, California
I can’t activate my peacock subscription from Xfinity
I can't activate my Peacock subscription from Xfinity. Can you help me? There is a photo of the message.
Preferred solution: Activate my subscription through Xfinity
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I just would like to discontinue peacock screen. T v please please