Tasheba Wwq
map-marker Knoxville, Tennessee

Need password help

I had Peacock added to my Xfinity account, but I need a password and the email associated with the account and Xfinity cant help me with that and theres no place on the Peacock website that helps me

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Dalphne J

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Not getting service and bill was paid on 1 November 24’

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Peacock TV - Not getting service and bill was paid on 1 November 24’
Peacock TV - Not getting service and bill was paid on 1 November 24’ - Image 2
Updated by user Nov 30, 2024

Peacock customer service sucks as I stared before

Original review Nov 28, 2024

Have 24hr. Customer service especially wghen I called during business hrs.

@ approx.10:30pm..

Peacock states the hrs. are until 1:00am.

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Preferred solution: Free month of the premium service I paid for but got disconnected before due date

SAMENTINA A Qmc

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No access even after payment

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Peacock TV - No access even after payment
Peacock TV - No access even after payment - Image 2
Peacock TV - No access even after payment - Image 3

I subscribed to the Premium Plus plan because it allows certain movies and shows to be watched after downloading. I am about to go through a hurricane in Florida, so it's a regular occurrence for me to do this.

After I paid my $15.92, I was still told to 'Subscribe to Watch' on everything available.

It took me to the sign-in screen where it told me that 'You are not subscribed'. I want my money back because why am I playing hide and seek with customer service during a storm?

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Loss:
$16
Cons:
  • Not able to speak to a real person in customer service
  • Not having a more in depth ai program to resolve issues
  • Error with payment on app

Preferred solution: Full refund

User's recommendation: DO NOT GET PEACOCK!!

Johnny C Rup

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Pissed Customer

Peacock TV - Pissed Customer
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Peacock keeps charging my credit card and I dont have their service anymore and its been going on for several months back and its disappointing and frustrating I need my credit card removed and all the unnecessary charges refunded.So I need to speak to someone or have this issue resolved for future issues please help with this matter

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Loss:
$50

Preferred solution: Refund

Michael M Vtg

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Double charging

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Peacock TV - Double charging
Peacock TV - Double charging - Image 2

I am trying to contact customer services no answer!!

Charges on my citi card for $22.68 and on my chase card $22.68.

I did purchase first with the citi card and nothing happened with the peacock app and then I could log in with chase card... I been charges twice and I wanted the subscription for 1 yrs for $19.98... black Friday promotion

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Loss:
$23

Preferred solution: Full refund

Bryn Nqw

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Verified Reviewer
| map-marker Santa Rosa, California

U guys are charging me for a subscription and then deny access to my subscription

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Peacock TV - U guys are charging me for a subscription and then deny access to my...
Peacock TV - U guys are charging me for a subscription and then deny access to... - Image 2

Fix my subscription.

I dont need to put anymore details. My money is getting taken and your apps isnt functioning right

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User's recommendation: I want some one to call not this ! I want my subscription fix or I am cancelling

Tiffany W Pkz

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Payment taken but can’t watch

Peacock TV - Payment taken but can’t watch
Peacock TV - Payment taken but can’t watch - Image 2

I paid for my subscription and it's still saying that I need to subscribe. I don't know what's going on, but maybe I need my funds replaced.

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Loss:
$8

Preferred solution: Renew subscription

Anna B Sul

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Wrong phone number

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Peacock TV - Wrong phone number
Peacock TV - Wrong phone number - Image 2

I can't speak to a live person. Please help.

Thank you. I have paid for this subscription and still can't watch Bel Air on my TV.

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Preferred solution: Walking me through on to set up peacock

User's recommendation: Need to use live people

Angela E Mms

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Verified Reviewer
| map-marker Glennville, Georgia

They suck

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Peacock TV - They suck
Peacock TV - They suck - Image 2

They're charging me and I can't even watch it. They won't resolve this situation. I've tried and tried to talk to them, but they don't care.

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User's recommendation: Never

Samuel O Axp

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I have paid but they haven’t send the code

Peacock TV - I have paid but they haven’t send the code

They took the money from my account without sending me the code in my email. Can you get the customer service phone number?

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Erman Fow

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Verified Buyer
| map-marker Doylestown, Pennsylvania

Problem with account

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Peacock TV - Problem with account
Peacock TV - Problem with account - Image 2

I paid for a year of Premium. I am now being told that I need to get the premium package in order to download or watch it with no ads. My subscription does not run out until June of 2025.

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User's recommendation: Don't Do It!!!

Savanah B Nwh

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Y'all taking money off my card and I don't even got a subscription

Peacock TV - Y'all taking money off my card and I don't even got a subscription
Peacock TV - Y'all taking money off my card and I don't even got a subscription - Image 2

I don't even know how you got my card number I do not got no account with y'all so I don't not understanding how you're taking my money

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Loss:
$9

Preferred solution: Full refund

Bruce B Idu

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I have to have an account to send you a message?

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Peacock TV - I have to have an account to send you a message?
Peacock TV - I have to have an account to send you a message? - Image 2
Peacock TV - I have to have an account to send you a message? - Image 3
Peacock TV - I have to have an account to send you a message? - Image 4

I received an email from Peacock stating my subscription has ended, prompting me to renew it. However, when I try to send you an email, there is no option for it.

I can use Facebook, Twitter, Instagram and others, noting that Facebook owns them. Despite Facebook being full of scams, you don't have an icon for an email? It's rather ridiculous to me. It appears I must have an account or wait to call you about a potential scam and then proceed to send a screenshot.

I won't waste my time on this when I am already spending it.

Your lack of attention to such a minor yet essential detail as an email option is surprising, and it's rather ignorant for a major corporation to miss that. I must resort to using other social media platforms because of this oversight, which is absolutely substandard.

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Loss:
$50000
Pros:
  • I dont see any at this point even become a customer
Cons:
  • This form is limited on characters no special characters no email dont bother

Preferred solution: I I don't know why I'm bothering this form sucks. No special characters? Not enough characters to type anything. Your company is losing money

User's recommendation: Scan email. No way to email the company. But you can use Facebook Instagram which Facebook bought and if I can't contact a company without having an account then the *** with them I shouldn't even have spent this amount of time but I did it for the customers look at the email. Google allowed a fake AOL to get through to my Gmail talk about security and data privacy

Media Expert Talks

Disinformation: Russian and Chinese trolls among us

Disinformation: Russian and Chinese trolls among us

Jun 16, 2022

How to know what’s fake on social media? In this video, Prof. Darren Linvill from Clemson University Media Forensics Hub explains how disinformation works, common tactics of political propaganda, the role of trolls, hashtags, and how to spot fake news.

Prof. Darren Linvill
Prof. Darren Linvill

Darren Linvill investigates data messaging and context accompanied by inauthentic behavior on social media networks. He also examines misinformation and disinformation in the rising field of social media forensics and data monitoring.

Idania Nhn

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Verified Reviewer
| map-marker Manchester, Connecticut

Subscription

Peacock TV - Subscription

I paid for a year subscription on October 31 for $19.99. Below is my credit card charge. I cancelled my other subscription and you cancelled this one,too

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Tommi Dqu

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Verified Reviewer
| map-marker Pittsburgh, Pennsylvania

Over charges

Peacock TV - Over charges
Peacock TV - Over charges - Image 2

I want my money back from the second charges. You charged me twice for no reason I just want my money back for the one charge

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User's recommendation: Pay my money back?

Laurie W Edv

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Unhappy about my subscription

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Peacock TV - Unhappy about my subscription
Updated by user Nov 30, 2024

Nothing to say, but don't waste people's time.

Original review Nov 29, 2024

Not a good streaming subscription. Need to talk to someone and they can't be reached.

I want my money back. Paid for a year on 11-2024.

View full review
Loss:
$40
Cons:
  • Nothing good to watch

Preferred solution: Full refund

User's recommendation: Don't bother to purchase

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