Alvin M Zlr

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Verified Reviewer

Double charging payment

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I'm getting payments for 599 and 1199 every month and this has been going on since January I've been trying to contact y'all to see why I'm being charged twice you need some money and I'm looking for a refund
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Loss:
$24
Pros:
  • Like shows on app
Cons:
  • Station freezes up sometimes

Preferred solution: Full refund

User's recommendation: Double check why I'm getting charged to payments I only updated to 1199 not 599

Tasha M Rwg

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Verified Buyer
| map-marker Stamford, Connecticut

To get my account corrected

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Peacock TV - To get my account corrected
Peacock TV - To get my account corrected - Image 2
My complaint is I'm trying to speak to someone and customer service and peacock and I'm unable to reach anyone I paid for my subscription for one year and I'm unable to access it and I don't understand what's going on I'm not happy with peacock and if I'm not going to be able to get on I would like my refund of my money that I paid for today. Nothing was resolved today this does not make any sense how it you got to go through so much just to try to get in contact with peacock it doesn't make sense but it was quick fast in a hurry that they took my money off my card
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User's recommendation: Don't subscribe

janelle b Kod

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Cancellation

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Peacock TV - Cancellation
Peacock TV - Cancellation - Image 2
im requesting my money back please to cancel this service i dont use anymore. ive tried to manually cancel myself but there was never an option for me to cancel?! ive tried to contact the help center in the website but tht was no help. i just got charged again for the service im not using i will be needing the last 2 months payment back please. you reach me by email or phone janelleb081104@***.com 323-593-****
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Loss:
$12
Pros:
  • Ads

Preferred solution: Full refund

Cathy M Prp

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Verified Buyer

Can't view service on fire stick. Can view on phone

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Peacock TV - Can't view service on fire stick. Can view on phone
Peacock TV - Can't view service on fire stick. Can view on phone - Image 2
Peacock TV - Can't view service on fire stick. Can view on phone - Image 3
Peacock TV - Can't view service on fire stick. Can view on phone - Image 4
Unable to contact customer service. Unable to log in. Unable to reset login Tried to call gave me several websites unsuccessful. Paid for months of service and unable to watch
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Pros:
  • Great app to use
Cons:
  • Unable to view on my television

Preferred solution: Deliver product or service ordered

User's recommendation: Don't have any. Give me a recommendation

Lourdes S Vcg

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Verified Reviewer

Close my account

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Peacock TV - Close my account
No quiero seguir con la cuenta, me quede sin trabajo y no puedo continuar con el pago espero puedan dar de baja cuenta lo más pronto posible gracias.
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Preferred solution: Me quede sin trabajo

janelle b Kod

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Verified Buyer
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Verified Reviewer
| map-marker Hesperia, California

Cancellation please

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Peacock TV - Cancellation please
Peacock TV - Cancellation please - Image 2
hello there ive been having trouble cancel my subscription multiple times and ive looked on your website for other help and still no help, im not using the service anymore so i would love to stop getting charged for it. and get a refund on my last payment.
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Anonymous

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Verified Buyer
| map-marker Brentwood, Tennessee

Don’t buy peecock everytime great game is on they will sell it to someone else and peecock will not stream it

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Peacock TV - Don’t buy peecock everytime great game is on they will sell it to someone else and...
Peacock TV - Don’t buy peecock everytime great game is on they will sell it to someone... - Image 2
Peacock TV - Don’t buy peecock everytime great game is on they will sell it to someone... - Image 3
I missed Liverpool and Manchester game because peecock sold it to another broadcaster shame on u I been with for so long this is how u treat ur customers
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Susan Z Bmz

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Verified Buyer
|

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Verified Reviewer

Horrible customer service

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DoTried to cancel right before my subscription ran out for the year and they charged me anyway and wont refund the money. Cant call them or email.. you can chat with a bot but its very hard to get a live agent and they accomplish nothing anyway.saud they would refund twice but never did.. also says they would email me proof of cancellation.. nothing
View full review
Loss:
$60
Cons:
  • Billing

Preferred solution: Full refund

User's recommendation: Avoid this company

Marcia C Mem

I can’t get intouch with anyone

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Peacock TV - I can’t get intouch with anyone
I cant get into my account ITs saying that Im good until April 27 I havent been able to watch since March 19th my email is twiceasnice40356@***.com
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Preferred solution: Price reduction

Brooklyn K Rap

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Verified Buyer
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Verified Reviewer
| map-marker New York, New York

Do not what it need to stop pamint

Peacock TV - Do not what it need to stop pamint
Peacock TV - Do not what it need to stop pamint - Image 2
What to stop payment do not use it at all and I hate it stop please stop tacking my money and I will have the call my bank and tell them that its not ok with me at all .and I will have to go to see the cop because Im asking you to call my so I can stop payment asap thank you for you time and please stop it as ones
View full review

User's recommendation: What to stop payment

Michelle N Zhs

I can't talk to a live person and this really sux.

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Peacock TV - I can't talk to a live person and this really sux.
I renewed my subscription and the money was taken out of my account yet I keep having an error message on my t V.
View full review
Loss:
$6

Preferred solution: Full refund

Maria B Hrz

I love peacock

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Peacock TV - I love peacock
I got an email from peacock for a 12 month subscription for $2.00 which i filled out with my new payment debt card information and didnt receive confirmation. So i called chase about it. So I have no credit card now.
View full review
Loss:
$2
Pros:
  • Love it
Cons:
  • Profile picture imaged could be better

Preferred solution: I have no way to pay right now because my debt card got canceled due to this but I was hoping if you could give me access until my new debted card comes with a new payment card.

Dee D Dec

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Verified Buyer
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Verified Reviewer
| map-marker Salt Lake City, Utah

Can't connect to account

Peacock TV - Can't connect to account
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Peacock TV - Can't connect to account - Image 3
Was late on payment. So subscription was placed on hold until I could pay it. When I made payment and had email confirmation from Google pay that my subscription was renewed. I tried to watch a program on peacock and was receiving message subscribe to watch. When I tried customer service. You can't connect to a live agent. Been getting Royal run around and still not connected or refunded. Greatly disappointed with them
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User's recommendation: Don't do it it's been a night mare and 48 hrs after payment still not connected

Media Expert Talks

Disinformation: Russian and Chinese trolls among us

Jun 16, 2022

How to know what’s fake on social media? In this video, Prof. Darren Linvill from Clemson University Media Forensics Hub explains how disinformation works, common tactics of political propaganda, the role of trolls, hashtags, and how to spot fake news.

Prof. Darren Linvill
Prof. Darren Linvill

Darren Linvill investigates data messaging and context accompanied by inauthentic behavior on social media networks. He also examines misinformation and disinformation in the rising field of social media forensics and data monitoring.

Lupita V Bfa

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Victoria, Texas

Need to speak to someone

Peacock TV - Need to speak to someone
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Peacock TV - Need to speak to someone - Image 3
Can I just talk to someone I have paid 4 times and I still dont have peacock service I want for someone to return my money into my account Cause I was charged twice yesterday and I only authorized one payment not 2
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User's recommendation: Can you please, please let me talk to someone please

Tamara G Sun

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Verified Buyer
|

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Verified Reviewer

Over cgarged

I need someone to correct this double charge. You can contact me at 406-381-****. I was told that the first charge would be refunded or not happen.
View full review
Loss:
$30
Cons:
  • Can not contact a real person to help solve my concerns
Michael S Qkw

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Verified Buyer
|

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Verified Reviewer

Cannot cancel, still being charged for no service

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Peacock TV - Cannot cancel, still being charged for no service
I canceled my peacock TV over a month ago, still being billed for service. I have tried every phone number on the web and either not working or just a recording. I have had this problem and spending too much time on this. I have tried on the peacock website, but it says I don't have a plan, but I am being charged for it.
View full review
Loss:
$6
Pros:
  • Non so far
Cons:
  • Everything else

Preferred solution: Stop charging me for no service or no plans

User's recommendation: Stay away, peacock won’t allow you cancel or put you through *** trying to.

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