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Contact Peacock TV Customer Service

Peacock TV Phone Numbers and Emails

Customer Service Number:

  • (212) 664-7864
Call customer service
Send Message

Legal:

  • +8 157 020 0606
    Privacy Inquiries

Peacock TV Emails:

Legal
Privacy Inquiries, Privacy Inquiries
Media
Advertising Inquiries
peacock.dmca@nbcuni.com
DMCA Inquiries
privacy@usj.co.jp
Privacy Inquiries
peacock.legal@nbcuni.com
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More phone numbers and emails Less phone numbers and emails

How to Contact Peacock TV Customer Service?

Most Popular Number:

(212) 664-7864
Total calls: 111 915 Issues resolved: 1 285 Last call: Oct 12, 2024
author avatar
PissedConsumer Reporter

If you need to contact Peacock TV customer service you will have to visit Peacock TV website and click on ‘Get In Touch’ page where you may read FAQs about an issue that concerns you (you will be asked to choose a category that fits your request, for example ‘Device Set Up and Login’ or ‘Plans and Payment’, ‘Technical Assistance’ and so on) or get help from Peacock TV live agent from 9:00AM to 1:00AM ET.
Another way to contact Peacock TV customer service is a live chat . At the right bottom corner of the Help Center page you will see the Chatbot icon, all you have to do is just click on it and choose the online chat option to describe the issue and launch the issue settlement process.

If you want to get assistance from Peacock TV customer service by email, you should find the required address. On the ‘Get In Touch’ page on Peacock TV website you will be able to send an email but keep in mind that for personalized help you will have to sign in.
For legal inquiries concerning copyright infringements feel free to contact Peacock TV by this email: Peacock.DMCA@nbcuni.com.
If there are any other legal questions or issues contact customer service by Peacock.Legal@nbcuni.com.

In addition to a Peacock TV email and customer service chat, the company provides other ways to interact with its customer support representatives. You have the opportunity to reach the Peacock TV social media team on their official social media pages. Search for Peacock TV accounts on social media including Facebook @PeacockTV, Twitter (On Twitter you can tag or DM @PeacockTVCare or @peacock, team is available 9AM-1AM ET every day), Instagram @peacocktv and YouTube @peacocktv. You can access them from the Peacock TV contacts page.

click on the profile at the top right corner and choose Account. After this, click on Cancel plan. You will be asked to fill out the questionnaire. Once you click Cancel Plan again, your Peacock TV account is unsubscribed.

You can use the Peacock TV customer service live chat feature by clicking Get in Touch on the official website. You can also chat with the company’s representatives on the social media platform. The company’s customer service live chat feature is available between 9 AM and 1 AM ET.

To start the Peacock customer service live chat feature, sign in to your account and head to the Get in Touch page. Here, you will have the option to chat with the company’s representative from 9:00 AM to 1:00 AM ET.

If you have the Peacock TV app, click on Sign In. You will then have to enter the registered email address, phone number, set password, and click Sign In.

You cannot get a refund via a Peacock TV account. If you want to stop using the platform, you will have to cancel your subscription. However, you will have access to the period for which you subscribed.

NBC and Comcast own peacock TV.

Peacock TV Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Peacock TV Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    98% phone 2% email
  • The best phone number to call Peacock TV is 2126647864. 99% of consumers used this number to address their issues and concerns. Meanwhile, 47% of users reported contacting a real person successfully by dialing the phone number 81570200606.

  • The average hold time is more than 30 min. The longest wait times are on Saturday, while the shortest are on Sunday.

  • Be prepared for the call as Peacock TV may ask you for the following information to identify you as a customer: first and last name, email or address.

View full overview ›
PissedConsumer Club

Contact Information

Peacock TV Website:

Peacock TV Help Center:

Corporate Office Address:

Peacock TV LLC
30 Rockefeller Plaza
New York, New York 10112
United States

Other Info (opening hours):

Other Locations:

1 Central St Giles, St Giles High Street

London WC2H 8NU

United Kingdom


Moermanskkade 421

1013 BC Amsterdam

The Netherlands


Mailing Address:

USJ LLC

Privacy Issues

2-1-33 Sakurajima, Konohana-ku

Osaka 554-0031

Japan

More contact details

Peacock TV Customer Service Reviews

1.3 / 5
Bad
Emmalin Gbf
Do you have charge me twice? I went to cancel you gave me a special deal. I took it and then you came back and charged me for the special deal on the fourth and came back and charge me 9.12 yesterday

Can you watch you cant even use the service so whats whats the deal? I have to pay extra watch anything you gave me a premium package at a deal then you came back and charge me again for it so Im paying twice this month and the package name worked that youre charging 799.

Im paying more than that.

I paid on the fourth came back and I had to pay yesterday nine so its BS man, its not right and I cant even watch so whats the point I want my money back. Im not gonna pay for something you charge me on the fourth and come back and charge me on the ninth ha ha not cool.

Read full review
Richardo Bgk
Where's the Peacock
stars-rating stars-rating stars-rating stars-rating stars-rating
2.0

Cannot connect with them in any way. And when you try to do it online. It says invalid entry, terrible terrible.

Read full review
Guest-6158025
You are taking money off my card and I do not have Peacock. I cannot get the SS to Peacock. Money is being withdrawn out of my account.
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

ive been trying to get in touch with someone im paying for peacock and i cant get connected to the App

Read full review
Dixie W Mgc
Charge dispute
stars-rating stars-rating stars-rating stars-rating stars-rating
2.0

They have not actually come out and said why I've been getting charged twice a month for peacock. They need to refund the charges they took out and only charge me 1 per month, if not get settled I'll be dropping peacock.

Read full review

How Good is Peacock TV's Customer Service?

Elysabeth Xuc
Elysabeth Xuc
Feels Disappointed | Oct 10, 2024

You guys charge me 79.99 for the year and still taking 7.99 of my account and im trying to find out why thats why i cancel everything

Read full quote
Donye Lpt
Donye Lpt
Feels Disappointed | Oct 09, 2024

I don't like not being able to talk with real person I called Amazon they have someone who can help said I need to download peacock app on TV Samsung will help me do that . That's what happens when you talk to real people

Read full quote
Larson Mwz
Larson Mwz
Feels Satisfied | Oct 09, 2024

Never did talk to customer service.Need the phone number for Peacock.

Read full quote
Sheila N Vzc
Sheila N Vzc
Feels Disappointed | Oct 08, 2024

Could not get in touch with customer service

Read full quote
Lucienne Nrt
Lucienne Nrt
Feels Disappointed | Oct 08, 2024

Did not talk to nobody

Read full quote
Cy Vzd
Cy Vzd
Feels Disappointed | Oct 07, 2024

Disconnect me!!
You are to difficult to get in touch with!

Read full quote

Summary of Peacock TV Customer Service Calls

130K TOTAL
CALLS
01:17 AVG CALL
DURATION
3% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Peacock TV?

Payments and Charges Question:

  • “My debit card account was turned off in July. I want to set up anew account with Peacock plus. I was waiting for my new card. I would like to”
  • “Universal studios Promo code help”
  • “Bill Twice”

Account Question:

  • “Won't let me reset password and already called once w email sent”
  • “Someone else sign in my account”
  • “Subscription”

Activation/ Cancellation Question:

  • “Cancel”
  • Cancel my subscription
  • “Cancel plan with live person !”

Product/ Service Question:

  • “Cannot get Peacock TV to work”
  • “My tv is connected but my phone goes to a payment screen”
  • “Peacock not working and is paid”

Request for Information Question:

  • “Looking for a credit.”
  • “Need to talk to someone”
  • “Representative”

Staff Question:

  • “No service”
  • “Customer service”
  • “Services interrupted and charged incorrect”

Cards Question:

  • “Change credit card”
  • “Can not get peacock. Have a new card number. Please help.”
  • “Update my card number so I can watch my subscriptions”

Refund Question:

  • “Get a refund”
  • “Refund cancel service”
  • “Refund payment”

Shipping and Delivery Question:

  • “I can't get the station on both channels???”
  • “Can't get the wrestling match for Monday night Tuesday night and Friday night wrestling”
  • “I missed wwe bad blood wrestling I and the other thing is that it's not coming on. And it's not my Internet either.”

Return/ Replace Question:

  • “It will not let me change my payment, Messick, or any information I should have. I believe I have two expired accounts. Thank you.”
  • “Money returned”
  • “Trying to change my payment method”

Website/ Application Question:

  • “Trouble with application”
  • “I have not been able to open up the application. It keep saying wrong”
  • “App not working”

Employment Question:

  • “To find a job”
  • “I would like to get paid by peacock not Apple billing”
  • “I'm waiting to get paid so I can pay my bills.”

Other Question:

  • “Fast-forward commercials”
  • “Unable to view certain shows”
  • “I am getting paid twice on peacock”

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