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Contact Peacock TV Customer Service

How to Reach a Person at Peacock TV

Verified Contact Information

Toll-Free Number:

  • 1-833-580-0577
    NBCU Checkout Customer Support
Call Now
Send Message

Customer Service:

  • 1-212-664-0138
    App Support

Legal:

  • 1-818-777-1000
    Privacy Inquiries
  • +8 157 020 0606
    Privacy Inquiries

Customer Service:

customerservicenbcshops@peacocktv.com
NBCU Checkout Customer Support
support@help.peacocktv.com
App Support
info@help.peacocktv.com
App Support

Legal:

dmca.agent@nbcuni.com
DMCA Inquiries
datenschutz@sky.de
Privacy Inquiries
privacy@nbcuni.com
Privacy Inquiries

Media:

together@nbcuni.com
Advertising Inquiries
peacock.dmca@nbcuni.com
DMCA Inquiries
privacy@usj.co.jp
Privacy Inquiries
peacock.legal@nbcuni.com

Peacock TV Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

 Easy access to support
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Peacock TV Phone Number
1 (833) 580-0577
Average Hold Time
00:01:47
Average Calls duration
1 minute
Most Popular Peacock TV Email Address
info@help.peacocktv.com
Peacock TV Live Agent Availability
47% of callers successfully reach a real person
Issue Resolution Rate
Low (3% reported full resolution)
View full overview

How to Contact Peacock TV Customer Service?

Contacts

If you need to contact Peacock TV customer service, visit the Peacock TV website and click the ‘Get In Touch’ page, where you can read FAQs about your issue or get help from a Peacock TV live agent from 9:00 AM to 1:00 AM ET.
Another way to contact Peacock TV customer service is live chat. Click the Chatbot icon at the bottom-right corner of the Help Center page and choose the online chat option to describe the issue and start the settlement process.

To get assistance from Peacock TV customer service by email, use the ‘Get In Touch’ page on the Peacock TV website. For personalized help, you must sign in.
For legal inquiries concerning copyright infringements, contact Peacock TV at Peacock.DMCA@nbcuni.com.
For other legal questions or issues, contact customer service at Peacock.Legal@nbcuni.com.

In addition to Peacock TV email and customer service chat, you can reach the Peacock TV social media team on its official pages: Facebook @PeacockTV, Twitter @PeacockTVCare or @peacock (available 9 AM–1 AM ET every day), Instagram @peacocktv, and YouTube @peacocktv. You can access them from the Peacock TV contacts page.

Use the Peacock TV customer service live chat by clicking Get in Touch on the official website. You can also chat with the company’s representatives on social media. The customer service live chat is available between 9 AM and 1 AM ET.

Account, Refund & Others

Click the profile at the top-right corner and choose Account. Click Cancel Plan and fill out the questionnaire. Once you click Cancel Plan again, your Peacock TV account is unsubscribed.

To start the Peacock customer service live chat, sign in to your account and go to the Get in Touch page. You can chat with the company’s representative from 9:00 AM to 1:00 AM ET.

In the Peacock TV app, click Sign In. Enter the registered email address, phone number, and password, then click Sign In.

You cannot get a refund through a Peacock TV account. To stop using the platform, cancel your subscription. You will have access through the period for which you subscribed.

NBC and Comcast own peacock TV.

PissedConsumer Club

Contact Information

Peacock TV Website:

Peacock TV Help Center:

Corporate Office Address:

Peacock TV LLC
30 Rockefeller Plaza
New York, New York 10112
United States

Other Info (opening hours):

Other Locations:

1 Central St Giles, St Giles High Street

London WC2H 8NU

United Kingdom


Moermanskkade 421

1013 BC Amsterdam

The Netherlands


Mailing Address:

NBCUniversal

Attn: DMCA Agent

100 Universal City Plaza, LRW 6

Universal City, CA 91608

United States

More contact details

How Customers Rate Peacock TV Support?

3.9 / 5
Needs improvement

Based on 180K calls to Peacock TV customer support through PissedConsumer.com and 117 survey responses.

Total Calls
180K
Avg Call Duration
00:46
Issues Resolved
3%

Why Customers Call Peacock TV?

Top Reasons of Customers Calls

  • Payments and Charges 22%
  • Account 18%
  • Activation/ Cancellation 15%
  • Customer Inquiries & Issues 14%
  • Product/ Service 9%
  • Request for Information 9%
  • Staff 4%
  • Streaming Services 3%
  • Refund 2%
  • Return/ Replace 2%
  • Cards 1%
  • Website/ Application 1%
  • Shipping and Delivery <1%
  • Questions About an Order <1%
  • Fraud & Security Issues <1%
  • Claims & Legal Issues <1%
  • Employment <1%

Payments and Charges

22%
  • "Charged for subscription"
  • "Charges on my account"
  • "Charged"

Account

18%
  • "Free subscription from McDonald's monopoly game"
  • "Can't log in"
  • "Can't log in"

Activation/ Cancellation

15%
  • "To cancel my subscription"
  • "Canceling account"
  • "Cancel subscription immediately"

Customer Inquiries & Issues

14%
  • "Paying for local but it is unacceptable"
  • "I am having an problems"
  • "Trying to upgrade"

Product/ Service

9%
  • "Unable to access"
  • "Unable to access after we have been billed"
  • "Problem with my account"

Request for Information

9%
  • "Need two to talk with customer service"
  • "Update account"
  • "Checking my new subscription"

Staff

4%
  • "Discontinue service"
  • "Service issue"
  • "Services"

Streaming Services

3%
  • "My Peacock is acting up and I can't get all my channels. They still charging me."
  • "Having trouble with my TV Peacock, I need to talk to someone"
  • "So I signed up for the Peacock steam channel and I've been paying $11 a month 1099 a month and yesterday I went to look at it to cancel it or upgrade or something and I realize my wife has been paying for it all along, but you guys are taking money"

Refund

2%
  • "Refund money"
  • "Refund"
  • "refund of $9.73?"

Return/ Replace

2%
  • "Change card number"
  • "I want to change services to premium only and get off premium plus"
  • "I want to change services"

Cards

1%
  • "I don't tell no one at take my money off my card"
  • "My card was charged twice without my permission once for $18 another one for $11 and some change I want my money back"
  • "My card was charged twice without my permission one for $18 and one for $11 and some change I want my money back"

Website/ Application

1%
  • "Having trouble download pick up account on my TV I had an old account. I closed it one year ago and it seems to be still existing."
  • "I Don't Use This App But Is Being Charged???"
  • "No puedo activar la app con el xinfinity steam"

Shipping and Delivery

<1%
  • "My upgrade not coming through"
  • "missing item"
  • "I camt watch shows and I have the 12.99 package"

Questions About an Order

<1%
  • "Orders"
  • "Order problem"

Fraud & Security Issues

<1%
  • "Scammed"
  • "Identity theft"
  • "Possible scam"

Claims & Legal Issues

<1%
  • "claims"
  • "Claim"

Employment

<1%
  • "Retired from job and do not have access to that email address now! Need to use home email address."
  • "Getting twice 1099. 1699"
  • "Orientation"

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Why You Can Trust Our Contact Information

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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