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This month the number of Peacock TV customer service requests is much higher than usual.
Peacock TV

Peacock TV
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Peacock TV Collective Complaints

jane d Ecp
jane d Ecp
Los Angeles, California, United States
Collecting Signatures

PEACOCK ACCOUNT LINKING ISSUES

1 supporter

I contacted Peacock 3 times to try and get my apple tv account linked for the bundle I'm subbed to and NOBODY NOT A SINGLE ONE could help me. I contacted Apple and they told me I had to contact Peacock to resolve. Their phone number is also a joke. You have to leave a voicemail and pray someone gets back to you. They deserve to be hit with a class action lawsuit.

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Cassandra B Rrw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Can't put in password

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AI Highlights
  • - Password kept being rejected after 5+ change attempts.
  • - An Xfinity technician was sent but the issue remains.
Peacock TV - Can't put in password

I have been trying to put in my password several times. It keeps telling me that it is not right to change it, and I did that more than once, at least 5 times.

I have a package deal with Xfinity, so they sent someone out that didn't work. I need help.

Preferred solution: Help

User's recommendation: Can't put in password

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Melernea J

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unauthorized transaction

Peacock TV - Unauthorized transaction

Peacock has not been granted authorization to deduct fees from my checking account ending in serial #3237. I have reported this unlawful transaction to my credit union, and I am requesting Peacock to reverse the charges for the amount of $16.99.

I plan on restoring my membership when I am able to afford it. Please email my confirmation number when you have reversed the charge.

Thanks so much. Melernea Hill

Loss:
$16
Pros:
  • Professional customer service
  • Enjoy programming
Cons:
  • Limited live customer service agents

Preferred solution: Full refund

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Daniel O Mev

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Aliso Viejo, California

Draft kings ad covering screen

Peacock TV - Draft kings ad covering screen

The draft kings ad has been on tv blocking my game for at least 40 mins. I cant see that part of the field during the Manchester United second half

Preferred solution: Take the ad off after a few minutes

User's recommendation: Get rid of the ads

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Jaishawn Xyz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Yakima, Washington

You canceled our subscription early this morning and we have been trying to get it back ever since. You took my payment, but the streaming service still is locked and has the words upgrade.

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Peacock TV - You canceled our subscription early this morning and we have been trying to...

Pissed, you took my payment but still can't view the Olympics on Peacock. Even tried to bundle w/Atv

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Robert G Dim

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund i was overcharged

Peacock TV - Refund i was overcharged
Peacock TV - Refund i was overcharged - Image 2

I got charged 2 times. This is ridiculous! I can't believe it, and you can't even call and explain to a live representative.

Loss:
$20
Pros:
  • Do better
Cons:
  • I was conned out my money

Preferred solution: Apology

User's recommendation: watch out for getting charged twice

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Cathleen A Zbg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Monroeville, Pennsylvania

Channel not working

Peacock TV - Channel not working

Channel buffering and closing. This has been going on for 2 weeks.

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Preferred solution: The channel working

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Lisa T Jcz
map-marker Paint Lick, Kentucky

Robertslisa150@***.com

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Peacock TV - Robertslisa150@***.com

No help and service trying to make us upgrade after we just paid the bill just ten days ago.

Preferred solution: Price reduction

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Megan S Lrr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Pittsburgh, Pennsylvania

Need help activating peacock

Peacock TV - Need help activating peacock

Didnt talk to anyone which I need to do in order to activate peacock please have someone call or talk to me

Preferred solution: Activate peacock

User's recommendation: No recommendations

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Angelia F Nma

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

About charging me more than 3x the amount

Peacock TV - About charging me more than 3x the amount

I need to talk to a real person about this matter. I've been paying $29.99 for Peacock, and now, all of a sudden, this month, I am being charged $109.99.

Why?

This needs to be addressed now. My # 580-352-****.

Preferred solution: Price reduction

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Brittany J Rch

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Verified Reviewer

I just upgraded my account in the Steeler game is not on

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Peacock TV - I just upgraded my account in the Steeler game is not on

This is absolute *** I just upgraded my account now. I cant watch the Steeler game now.

Im fidgeting around trying to get a hold of customer service from you guys. Now I have to type 100 damn words for this message to even go through.

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Paige H Exy

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Verified Reviewer

Billing

Peacock TV - Billing

I was charged 10.99 two times and 7.99 once for Peacock streaming

Please credit back the extra charges to my bank account as I only need one 10.99 charge to remain for this.

Loss:
$18

Preferred solution: Full refund

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Dawna F Pia
map-marker Lake Orion, Michigan

2 subscriptions came out of my bank account

Peacock TV - 2 subscriptions came out of my bank account

I signed up for peacock. I did the annual subscription $79 and then decided I to do $169 subscription instead.

But both of the money came out of my account. I need the $79 refund. I have been leaving messages on voicemail but no one has called me back.

Please help me get my money refunded. Thank you!

Loss:
$79

Preferred solution: Full refund

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Kaevon Zln
map-marker West Point, Mississippi

My peacock account it pay but is not working

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Peacock TV - My peacock account it pay but is not working
Peacock TV - My peacock account it pay but is not working - Image 2

I pay it but is say upgrade I have pay it so I need you to fix it on your end oki need help please my tv is not connected to peacock

User's recommendation: Yes I am a customer

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Doshie H

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Verified Reviewer
| map-marker Indianapolis, Indiana

Cancel in November 2025, still charged monthly since

Peacock TV - Cancel in November 2025, still charged monthly since
Peacock TV - Cancel in November 2025, still charged monthly since - Image 2

I don't understand why I'm still being charged ! This is crazy and I want my money back , I cancled my plan in November and have been charged each month since so yeah I'm preety pissed consumer!!! Please help get my money back !!!

Loss:
$43

Preferred solution: Full refund

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Hesham S Lln
map-marker Detroit, Michigan

Cancel my Servis

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Peacock TV - Cancel my Servis

Please cancel my service and refund my money. Thank you very much.

The reason is that you charged my American Express card automatically without letting me know you're renewing it. That's why I need to cancel my service, and I need my money back, please, and my American Express.

User's recommendation: Don’t charge customers automatically, please

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1 comment
Guest

This is exactly why I cancelled with them. They charged me $170 with no email or text in advance.

I called to cancel and they talked me into a cheaper monthly option, but after checking my bank statements today, realized that they started charging me more again two months ago! This also with no heads up, just out of the blue. If I hadn't checked my statement, I never would have known. Their excuse was that my "promotional period" ended.

Again, with no warning or heads up that they would be charging me more. Terrible business practices.